Online gaming should be a fun source of entertainment — not stress. MrLuck is committed to ensuring every member in Malaysia enjoys a healthy, safe, and controlled gaming experience. Here we provide the tools, guidance, and support you need.
At MrLuck, true success is not measured solely by the number of members or transactions — but by the well-being of every individual who entrusts their leisure time to our platform. This is why our Responsible Gaming program is more than just a page on our website. It is a part of how we operate every single day.
We understand that the vast majority of MrLuck members play for fun and entertainment — much like watching a movie or dining out. However, we also recognise that for a small number of individuals, gaming habits can become difficult to control. MrLuck takes this responsibility seriously and provides a range of tools and resources to help all members stay in control.
Our platform is designed with protection features that members can activate themselves through account settings — no waiting, no complicated process. Deposit limits, loss limits, session time limits, self-break, and self-exclusion are all available and configurable to your needs.
Online gaming is for entertainment. Do not rely on it as a regular source of income.
Decide on the amount of money and time you are willing to spend before starting a gaming session.
If you experience a loss, stop and try again another time. Chasing losses only makes things worse.
There is no shame in asking for support. mrluck is here to help you at any time.
All these tools are accessible directly through your account settings on the MrLuck platform — no lengthy process, no need to contact anyone.
Set a daily, weekly, or monthly deposit limit for your account. Any deposit attempt exceeding the set limit will be automatically blocked by our system. Limits can be reduced immediately, but increasing a limit requires a 7-day waiting period for added protection.
You can set a maximum loss limit for each time period. Once this limit is reached, the system will automatically block all wagering activity for that period — ensuring you never exceed the budget you have set for yourself.
Set a time limit for each of your play sessions. The mrluck platform will remind you when you are approaching the time limit, and optionally, automatically log you out when the limit is reached so you never lose track of time.
Need a short break? Activate the Self-Break feature to block access to your account for 24 hours, 72 hours, 1 week, or 1 month. This feature is especially useful when you feel you need a temporary pause from gaming activity.
If you feel you need a longer break, the Self-Exclusion option can lock your account for 6 months, 1 year, or permanently. This decision cannot be reversed until the minimum period has ended, and requires identity verification to ensure full protection.
Opt out of receiving any promotional offers, bonuses, or marketing communications from MrLuck. This helps reduce unnecessary temptation and allows you to make gaming decisions based on your own wishes, not external influences.
Recognising early warning signs is the first step to getting help. Go through this list honestly — for yourself or someone you care about.
Feeling the need to wager with increasingly larger amounts each time to get the same level of excitement as before.
Unable to stop or reduce playing activity despite multiple attempts.
Using money meant for daily necessities such as rent, bills, or food to gamble.
Lying to family members or friends about gaming habits or the amount of money spent.
Feeling restless, irritable, or stressed when unable to play for a period of time.
Continuing to play after a big loss in hopes of recovering the losses.
Neglecting work, family, or social responsibilities due to spending too much time gambling.
Borrowing money from others or selling personal assets to fund gambling.
Answer these questions honestly. This is not an official test — it is simply a personal guide to help you assess your own gaming habits.
The process takes less than 2 minutes. You can activate it at any time, 24 hours a day, 7 days a week.
Use your account credentials to log in to the MrLuck platform via the website or mobile app. Make sure you are in a comfortable and private setting when adjusting these settings.
Click on the profile icon in the top right corner, then select "Account Settings" from the dropdown menu. You will be taken to your personal account management page.
On the settings page, find and click the "Responsible Gaming" tab. All available self-control tools will be displayed here in a clear, easy-to-understand layout.
Choose the appropriate control tool — whether it's a deposit limit, loss limit, session time limit, self-break, or self-exclusion. Each tool has a brief description to help you make an informed decision.
Enter the limit or duration you want, then confirm your selection. For high-security limits such as self-exclusion, identity verification may be required before the setting takes effect.
All control tools will take effect immediately after confirmation. You will receive a confirmation email as proof that the settings have been successfully applied to your account.
Daily / Weekly / Monthly. Reductions take effect instantly; increases require a 7-day waiting period.
Automatic block when the set loss limit is reached within the time period.
Reminders and automatic logout when the daily time limit is reached.
24hrs / 72hrs / 1 week / 1 month. Takes effect immediately and cannot be cancelled early.
6 months / 1 year / Permanent. Identity verification required for maximum protection.
Before starting any gaming session, decide on the amount of money you are comfortable losing without affecting your daily finances. Treat this money as an entertainment cost — just like a movie ticket or a dinner at your favourite restaurant.
Taking regular breaks is a sign of healthy gaming. Try scheduling specific days in the week for playing, and fill the other days with other activities you enjoy — sports, family, hobbies, or simply resting.
Avoid playing when you feel stressed, sad, angry, or emotionally unstable. Decisions made in a negative emotional state are often poor ones and can lead to regret.
Game outcomes are random and unpredictable. Accept both with an open mind. Winning does not mean you will keep winning, and losing does not mean you should keep playing to recover your losses.
Openly sharing your gaming experiences with friends or family is a sign of healthy gaming habits. If you feel the need to hide your gaming activity, that may be a sign worth paying attention to.
Take time each month to review your gaming activity records on MrLuck. Look for patterns — is the time and money spent in line with the budget and limits you have set? Regular reviews help you stay in control.
MrLuck actively partners with support organisations to raise awareness. If you or someone you care about needs help, the following resources are available in Malaysia.
Malaysia's national helpline for social welfare, family, and personal counselling. Operates 24 hours a day, 7 days a week, free for all Malaysian users.
A non-profit emotional support organisation in Malaysia that provides confidential counselling services for anyone facing mental stress, depression, or personal crisis.
Government hospitals throughout Malaysia provide psychiatric and counselling services for addiction issues, including gambling addiction, with government subsidies available.